Tag: Customer Support

BusinessFeatured

What Every WordPress Website Owner Should Know

Avatar on January 15, 2019

Handing a newly-built website over to a client provides a feeling of great satisfaction. It means that you can cross another item off of your to-do list. And it’s nice to see that all of your hard work has paid off, too.

But if that shiny new website was built with WordPress, there’s more to the process. It’s not just a matter of providing your client with a login and a wave goodbye. It even goes beyond teaching them to edit content. There are some things clients need to know in order to keep their site running smoothly.

As web professionals, it’s our duty to educate clients on all of the responsibilities involved. Otherwise, you may receive a panicked phone call about a “broken” website.

So, before you hand over those keys, here are the things new website owners need to know. Read More

DevelopmentFeatured

Train Your Clients to Use WordPress

Avatar on November 13, 2018

Helping someone learn to help themselves is an incredibly satisfying experience. And it is often part of a web designer’s job description. We build something for our clients and then teach them to how to use it.

A platform such as WordPress makes this possible. However, it’s not always easy. Clients can run the gamut in terms of technical knowledge. Therefore, we must be able to effectively communicate with people of all skill levels.

Plus, there really isn’t such a thing as a “standard” WordPress website. There are plenty of shared traits. But the endless combinations of themes, plugins and customization make every site unique.

How, then, do we go about training our clients to use WordPress? Let’s explore some best practices for passing on our knowledge. Read More